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Dear Customer,

If you've installed the Apple TV 3.0 software update, you should immediately update to version 3.0.1. This prevents content from temporarily disappearing until it is resynced.

To update your Apple TV software:

1. Reboot your Apple TV (unplug the power cord and plug it back in)

2. Select Settings > General from the main menu

3. Select Update Software

4. Select Download and Install

Note: Your Apple TV will conduct a restart, which is followed by the Apple logo and a status bar.

For more information, please refer to this article:


If you need further assistance with your Apple TV, contact AppleCare.


Apple TV Team

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